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Overview

We warrant that our products will be free of defects as at the time of shipping, however, our products are all subject to the manufacturer’s warranties.

Should an item appear to be defective/faulty within 7 (seven) days from receipt of your order, we shall collect the item and return the item to the manufacturer or its official distributing agent for assessment thereof. If the manufacturer or its official distributing agent determines that the product is indeed defective/faulty and is protected by a warranty, we shall repair and return or replace the item at our costs.

If the product has been inspected by the manufacturer or its official distributing agent and is not regarded as defective/faulty, alternatively if the item is not protected by a warranty, the costs associated with the return of the item, which has not been repaired or replace, will be for your account.

If the product has been inspected by the manufacturer or its official distributing agent and is not regarded as defective/faulty, the costs associated with the return of the item (not repaired or replaced) will be for your account.

Should an item, protected by a warranty, become defective/faulty within 7 (seven) days from receipt of your order, you shall return the item to us at your own costs. The item shall be inspected by the manufacturer or its official distributing agent. If the manufacturer or its official distributing agent determines that the product is indeed defective/faulty and confirms that it is protected by a warranty, we shall repair and return or replace the item at our costs.

If the item is not protected by a warranty, the costs associated with the return of the item (not repaired or replaced) will be for your account.

If the product has been inspected by the manufacturer or its official distributing agent and is not regarded as defective/faulty, the costs associated with the return of the item (not repaired or replaced) will be for your account.

Should you not be entirely satisfied with the item you have received via the website, you may return the item to us, at your own costs, within 7 (seven) days from receipt of your order. The item should be returned in its original packaging, be unused and in the same, original condition it was received by you. The item shall be inspected by the relevant Store Manager to determine whether the item was returned in its original condition and packaging. As there is no general right of return, the return will be accepted, only if the Store Manager is satisfied with the status of the item and packaging, and BUY GUNS AND AMMO shall refund the purchase price of the item, less a 15% restocking/handling fee.

Purchases which have been made in store, and where you have had the opportunity to examine the item before purchasing same, shall not have a general right of return. Each matter will be assessed based on its own merits.

“Change-of-heart” returns shall not be accepted.

Due to the sensitive nature thereof, items such as Ammunition, Powders and Primers are not refundable.

Gift Cards cannot be exchanged for cash, or be refunded.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at returns@buyguns.co.za for questions related to refunds and returns.